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FAQ

1.    Fees:

 1) Domestic shipping fee:  It’s free.

2) taobaoagent Service Fee: It’s free

3) Handling charges for different payment methods: Paypal, WesternUnion. No extra charge.

4) Freight charges: No extra charge.

2.    Time:

1)  Arrival of goods to taobaoagent: Usually takes 3-5 days after we purchased.

2)  Shipping date: After you submitted delivery and paid  for it.

3)  International delivery time: Normally, EMS takes 7-15 days, Air parcel 15-35 days.

3.    Service:

1)  Our minimum service fee is 5USD, but there is no minimum order requirement.

2)  Virtual goods: We do not accept this kind purchase, which includes gift cards, game tokens, etc. due to illegal practices.

3)  Quality of goods: We will verify size, quantity, colour, pattern of the goods, but we are not responsible for quality.

4)  Electronic products: We can only verify the appearance and model.

4.    Customs:

1) We guarantee clearance at Chinese customs, and we will bear responsibility for all problems associated with Chinese customs.

2)  Destination customs: If there are tariff requirements or confiscated goods in your country, we cannot be responsible for damage or loss.

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